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Why haven't I received an email regarding my order?
Do I need to create an account to place and order?
How do I know my order went through?
Can I use my e-gift card in store?
What if I need to change or add to my order after I hit “submit?”
Are online price the same as in store?
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Order Verification & Shipping Restrictions
Tracking Your Order
Changing Your Shipping Information
Economy and UPS Ground Shipping
Can I change my address after my order has been placed?
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What Is Affirm?
I received the wrong item, wrong size, or a damaged item. What should I do?
How long will it take to receive my refund?
Are returns accepted?
Do you have a store credit card?
What forms of payment do you accept?
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How do I find an FTF store in my area?
How can I be a model for FTF?
How can I join the FTF team?
Does FTF have a printed catalog?
How often do new styles arrive on the site?
How does FTF jewelry fit?
How do I find out what size I am?
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